Product information
Shipping Policy for Frozen Meat Orders
Thank you for shopping with Casa Wagyu. To ensure your frozen meat products arrive in excellent condition, we follow strict shipping protocols. Please review our shipping policy below:
Shipping Coverage
We currently ship frozen meat products within United States only. Unfortunately, we are unable to deliver to P.O. Boxes, APO/FPO addresses, or internationally at this time.
Packaging
To preserve product quality and ensure safe delivery:
All frozen meat products are packed in insulated coolers with food-grade gel packs or dry ice, depending on transit time and destination.
Our packaging is designed to keep your meat safely frozen for up to 48 hours/days from the time of shipping.
Processing Time
Orders are processed Monday through Wednesday to avoid weekend transit delays.
Orders placed after 12 PM EST on Wednesday will ship the following Monday.
You will receive an email confirmation with tracking once your order has shipped.
Shipping Methods & Delivery Times
We ship using UPS Next Day Air, FedEx Priority Overnight to ensure frozen items remain in optimal condition.
Standard Frozen Shipping: Delivered within 1–2 business days from the shipping date.
Shipping Cost: Calculated at checkout based on location and order weight. Free shipping on orders over $250.
Delivery Requirements
To maintain the quality and safety of your products:
Please ensure someone is available to receive and promptly store the shipment upon arrival.
We are not responsible for packages left unattended, delivered to incorrect addresses, or delayed due to recipient unavailability.
Refunds & Replacements
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged, thawed, or incorrect, please contact us within 24 hours of delivery with photos and a description of the issue. We will review and offer a replacement or store credit if appropriate.
Customer Support
If you have questions about your shipment or need to make changes, contact us at:
📧 Email: support@casawagyu.com
🕘 Hours: 9am - 5pm, Eastern Time Zone
Casa Wagyu is committed to delivering the highest-quality frozen meat with care, safety, and reliability.
World-Class Flavor. Japanese Soul
THE CROWN OF SOUTHERN JAPAN
Kagoshima Wagyu comes from Japan’s southernmost prefecture, where warm climates and meticulous care produce some of the most beautifully marbled beef in the world. Known for its smooth texture and rich, buttery flavor, Kagoshima has repeatedly earned Japan’s top Wagyu honors, including the prestigious “Wagyu Olympics” title. Every cut embodies the harmony of tradition, quality, and perfection that defines Japanese Wagyu.
